Date: October 17, 2025
From: Wise Support <support@wise.com>
To: Youras Ziankovich <youras@ziankovich.info>
Subject: Your Wise account requires your attention
Hello Youras,
We don’t process transfers directly or indirectly connected to the Russian Federation, Belarus, Ukraine’s areas of Donetsk, Luhansk, Kherson, Zaporizhzhia and Crimea, Iran, Syria, Sudan, Venezuela, North Korea and Cuba.
We’ve cancelled and refunded transfer #1764198021.
We can restrict accounts if they go against our internal policies. Such transfers aren’t allowed under Section 1.2.3(b) of our Acceptable Use Policy.
Please take into consideration that trying to send money to restricted countries or regions by withholding or changing information is against international sanctions law and/or our internal policies.
Your account is currently under sanctions review. This means we will not be able to resume any of your transfers at this stage.
We need you to email us back and confirm that you accept our policy in order to continue transacting with your account.
You can do this by replying to this email with the following:
I, [name], confirm:
I have read, understood and agree to the terms and conditions sent to me by email.
If we do not hear back from you within 7 days, we may have to deactivate your account and terminate the customer relationship.
Thanks,
Wise
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By using our services, you agree to our customer agreements. All rights reserved. Investment services are offered through Wise’s regulated subsidiaries. For information regarding your Jar or Assets account, please refer to communications from the respective investment entity.
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